Thank you for shopping with Sohationline! We strive to ensure your satisfaction. Please review our updated return and exchange policy below:
Return Eligibility (2 Days)
- Products must be returned within 2 days of the original purchase date.
- Items must be unused, in their original condition, and in their original packaging.
- You must provide a receipt or proof of purchase.
- You must obtain a Return Voucher Code (RVC) from us.
Note: Items not meeting these criteria will not be accepted for return.
Exchange Policy
- You may exchange your product for another item or receive a gift card.
- Exchanges are limited to one per order.
Exceptions (Non-Returnable/Non-Exchangeable Items)
- Items purchased with gift cards or during special promotions.
- Opened electronics.
- Cosmetic products (nail polish, lip liners, lipsticks, mascara, roll-ons) due to hygiene reasons.
- Customized products.
- Products with removed original packaging or any damage caused by the customer.
- Sale Items.
Damaged Items
- Please notify us immediately if you receive a damaged product.
- Damaged items must be returned for inspection by our Quality Control department.
- Sohationline will cover shipping costs for approved damaged item exchanges.
Order Cancellation (Before Shipment)
- Go to “My Orders.”
- Click “View Order.”
- Select the item(s) you wish to cancel and click “Return item(s).”
- You will receive a cancellation confirmation email and an RVC within 24 hours.
- Refunds for cancelled items will be credited to your Sohationline Account within 2 business days.
Return Process
- Contact us to obtain a Return Voucher Code (RVC).
- Send the product, receipt, and RVC number, indicating whether you want an exchange or gift card refund, to: [email protected]
Shipping Charges
- Shipping charges are non-refundable.
- The cost of return shipping is $10.
- Customers are responsible for return shipping costs and any shipping damage.
- Any order exchanged more than twice will incur extra fees